Background

Laura Geller is a provider of beauty and cosmetics products. Founded by the make-up industry veteran of the same name, the brand is famous for its game-changing Spackle and Baked Make-up. Product prices typically range from $10 to $100.

Laura Geller leverages email lists in Klaviyo to run and advertise its major promotions, including their recent sale on Baked Make-up, which discounted these products by 45% for one unit, 50% for two units and 55% for three or more units.

Challenge

Historically, promotion discounts had primarily been implemented through discount codes, but the team had gotten feedback from customers that codes caused friction at checkout (customers typed in codes incorrectly, lost the codes or didn’t want to go back to emails to find them, etc.). They wanted to replace the discount codes for these promotions with automatically applied discounts.

The integration had to be low-code with no major dev work and had to work seamlessly with their existing Klaviyo segments and flows. Additionally, the team at Laura Geller wanted to make it more obvious when a customer landed on their site from one of these email campaigns that they were getting a special discount, and therefore make the customers more likely to convert.

Key Goals

• Automatically apply discounts for targeted customers instead of using discount codes

• Increase conversion and profit generated by promos by eliminating friction at checkout

• Avoid discount code leakage from sites like Honey, RetailMeNot, etc.

• Showcase discounts on-site to boost offer effectiveness

• Replace existing codes quickly and without significant dev work

Solution

With Intelligems Personalizations, the Company was able to quickly and easily add automatic discounts to their promo emails that customers could only access through a customized link. When users came to the site through this link, they could see they were getting a discount and it was automatically applied at checkout (no discount code required).

Here are the steps they followed:

1. Create the Personalization in Intelligems

Flexibility in creating offers, including ability to apply the discount only to certain products and create progressive discount tiers based on cart value or number of units purchased.

2. Add Intelligems Personalization links to Klaviyo flows

Within Klaviyo, the team was able to easily add the Intelligems-generated links that unlocked the automatic discount for recipients of the promotion email.

3. Design the on-site experience

The Company leveraged Intelligems’s dynamic content replacement solution to advertise the discount only to customers that came to the site through the link in the targeted email. This eliminated any risk of code leakage.

4. Shopify Functions will automatically apply the discount

After the Personalization is created, Intelligems will use a discount function for non-Shopify customers to ensure that visitors get the correct discount at checkout! This happens automatically without any manual work.

5. Launch the Personalization

After enabling the Personalization in the Intelligems dashboard, the offer was live. The Company utilized Intelligems’s offer A/B testing tools to compare the performance of the automatically applied discount vs. a hold-back group which received discount codes. The result was a 26% increase in conversion and a 17% increase in profit.

Results

Auto-applying the offer lead to a 26% conversion rate increase, and 17% higher profit per visitor!

The Laura Geller team was able to track this performance real-time in the Intelligems Analytics Dashboard.

They found significantly better performance for the group where the discount code was auto-applied. Without the barrier to applying to code and reduced confusion at checkout, customers converted at a 26% higher rate. This ultimately led to a 17% boost in profit per visitor!